Working with Us
Eurofins Lancaster Laboratories innovative, feedback-driven approach to project management gives you a single point of contact for your project. Your project manager coordinates all aspects of your project, providing complete continuity from quote to the final report.
Your project manager will:
- Arrange for facility visits and audits.
- Assist in starting your relationship with Eurofins Lancaster Labs by setting up your account, compiling project details and arranging for sample pickup for those within sample pickup areas.
- For sample pickup arrangements for our US facility please call your project manager at 717-656-2300
- For sample pickup/shipping arrangements for our Ireland facilitiy please call 353(0) 58-48300
- We are staffed to accept samples 24 hours a day, 7 days a week.
- Assist you with a Pharmaceutical Analysis Request form.
- Communicate your project requirements to the technical staff through a formal project kick-off meeting, and coordinate on-going project meetings to relay new information as your project progresses.
- Assist in coordinating communications with our technical staff, giving you the opportunity to collaborate on project details.
- Respond to questions or concerns and alert you to any issues that may arise throughout the project.
Why Eurofins Lancaster Laboratories?
With Eurofins Lancaster Labs, you get:
- A streamlined approach to working with us, ensuring you’ll receive consistent communication and complete knowledge of project status.
- Timely resolution of service issues through a weekly report to our management team who will initiate any necessary corrective action immediately.
- A formal conduit for customers to provide feedback on their service experience with Eurofins Lancaster Labs and suggest new service options through a yearly Client Satisfaction Survey. Customers who express service concerns receive prompt follow-up by the director of project management.
Leadership of Group:
Director of Project ManagementOver 10 years with Eurofins Lancaster Laboratories
Manager of Project ManagementOver 10 years with Eurofins Lancaster Laboratories
Request additional information to start working with us today. To contact a project manager please call 717-656-2300 or send an email to email@example.com.